Contact information
Pegg Hearth is operated by VADEN PEGG FV INC. We sell home fragrance products to the United States only.
This is the best way to reach us. Use it for:
- An order you already placed
- Tracking that is missing or stuck
- A damaged, missing, or incorrect item
- A return
- A product question before you buy
- A privacy request
Please include your name, order number if you have one, the product name, and photos if the item arrived damaged or incorrect.
We reply within 1–2 business days, Monday through Friday, excluding U.S. federal holidays. Messages sent on a weekend or holiday are answered on the next business day.
If your order is already with the carrier, have the tracking number ready. We can move faster when that is in the email.
Phone
+1 (209) 934-3905
Call if you cannot email. We still recommend email for anything tied to an order, so both sides have a written record.
If there is no answer, leave your name, order number, and a callback number, or write to service@pegghearth.com.
VADEN PEGG FV INC
124 N Main St
Zelienople, PA 16063
United States
This is our business mailing address. It is not a walk-in shop.
Do not mail a return here unless we have approved it and sent instructions. Packages sent without approval may be refused.
Hours
Customer service: Monday–Friday, U.S. business days.
We do not offer same-day replies, live chat, or in-person pickup at this address.
Before you write
Most shipping and return questions are already covered here:
- Standard Shipping is $6.99. Orders of $55 or more ship free.
- Transit is usually 5–8 business days after the carrier scans the package.
- Processing is usually 1–3 business days before that scan.
- Returns: 30 days from delivery. Email us before you ship anything back.
- Burned candles and opened oil bottles cannot be returned for a change of mind.
See: Shipping Policy [blocked] · Return & Refund Policy [blocked] · Terms of Service [blocked] · Privacy Policy [blocked]
What we cannot do by message
- Guarantee a delivery date shown at checkout
- Change an address after the carrier has scanned the package
- Accept returns sent to our street address with no prior approval
- Ship outside the United States