Shipping policy
Last updated: September 1, 2026
VADEN PEGG FV INC (Pegg Hearth) ships to U.S. addresses only. This page explains rates, timing, and what happens after you order.
Questions: service@pegghearth.com
1. Where we ship
We deliver to addresses in the 50 U.S. states and the District of Columbia.
We do not ship to:
- Addresses outside the United States
- P.O. boxes, if the carrier we use cannot deliver to them
- APO, FPO, or DPO addresses, unless we confirm otherwise in writing before you pay
If checkout accepts an address we cannot serve, we will cancel and refund.
2. Rates
| Method | Cost | When it applies |
|---|---|---|
| Standard Shipping | $6.99 | Order total before shipping is under $55 |
| Free Standard Shipping | $0 | Order total before shipping is $55 or more |
Rates are in U.S. dollars. There is one method: Standard Shipping. We do not offer overnight or same-day service.
The $55 threshold is the merchandise total after discounts and before shipping and tax, as shown at checkout. If a discount drops the merchandise below $55, Standard Shipping of $6.99 is charged.
3. How long it takes
Two clocks:
Processing. We prepare the order after payment clears. In-stock items usually leave our U.S. origin within 1–3 business days. Weekends and U.S. federal holidays are not business days.
Transit. After the carrier scans the package, Standard Shipping usually takes 5 to 8 business days to most U.S. addresses.
A checkout date such as “arrives by…” is an estimate from Shopify. It is not a guarantee. Weather, peak season, remote ZIP codes, and incorrect addresses can add time.
Transit starts at the first carrier scan, not at checkout.
4. Origin
Orders are packed and handed to the carrier in the United States. Our business address is:
VADEN PEGG FV INC
124 N Main St
Zelienople, PA 16063
5. Tracking
When the carrier scans the package, we email tracking to the address used at checkout. Use that number on the carrier’s site. If you do not see tracking within 3 business days of the order confirmation, email service@pegghearth.com with your order number.
6. Delivery
The carrier delivers to the address you entered. Someone does not have to be home if the carrier’s rules allow a door drop.
You are responsible for:
- A complete street address, including apartment or unit
- A location the carrier can access
If the package is marked delivered and you cannot find it, check with neighbors and the carrier first, then email us within 7 days of the delivery scan. Include the order number and photos of the door area if you have them.
7. Lost or stuck packages
If tracking has not moved for 10 business days after the last scan, email service@pegghearth.com. We will open a carrier inquiry.
A refund or replacement for a lost package is issued only after the carrier closes that inquiry, or after we confirm the package cannot be delivered. We do not refund solely because transit exceeded the 5–8 business day estimate.
8. Wrong or incomplete address
If you notice an address error, email us immediately. We can change it only if the package has not been scanned by the carrier.
If the package is returned to us because of an address problem:
- We can reship after you pay any extra postage, or
- Refund the item price minus outbound shipping (and deduct $6.99 if the order had shipped free and no longer qualifies)
9. Refused or unclaimed packages
If you refuse a delivery you ordered, or the carrier returns it as unclaimed, we refund the item price minus the original shipping charge. Free-shipping orders in this case may have $6.99 deducted.
10. Damaged in transit
Save the box. Email service@pegghearth.com within 7 days of delivery with the order number and photos of the outer box, the item, and the damage. Do not throw the packaging away until we reply.
Replacements and refunds for in-transit damage follow our Return & Refund Policy. We cover return shipping when the item arrives damaged or is the wrong item.
11. Candles and fragrance goods
These items are packed to travel as parcel freight. After delivery, keep them out of extreme heat in a parked car or a closed mailbox for long periods. Melting or warping after a completed delivery is not treated as carrier damage.
We do not ship products that a carrier or the law will not accept. If an item cannot go out, we will email you and refund that item.
12. Order changes and cancellation
Email service@pegghearth.com as soon as possible. We can cancel or change an order only if it has not been packed or scanned. After the carrier scan, use the Return & Refund Policy.
13. Contact
VADEN PEGG FV INC
124 N Main St
Zelienople, PA 16063
United States
Related pages: Return & Refund Policy · Terms of Service · Privacy Policy