Refund policy

Last updated: September 1, 2026

This policy applies to orders shipped within the United States by VADEN PEGG FV INC (the brand operating this store). We sell to the United States only.

1. Return window

You have 30 days from the delivery date to start a return.

The delivery date is the date the carrier marks the package delivered. If you never received a delivery scan, contact us within 30 days of the order date.

Requests sent after day 30 cannot be accepted, except where a product arrived damaged or was the wrong item and you contact us as soon as you notice it.

2. What can be returned

We accept a return when all of the following are true:

  • The request is made within 30 days of delivery.
  • The item is unused.
  • The item is in the same condition you received it.
  • Original packaging, lids, trays, gift boxes, dropper bottles, and inserts are included when they were part of the order.
  • You have the order number.

Candles. Unburned only. The wick must be unused. A candle that has been lit cannot be resold and is not returnable, unless it arrived broken or was the wrong item.

Aroma stones, plaster pieces, ceramic cups, and lighted decor. Unused, clean, and complete. Do not return an item that has oil on the stones, water damage, chips, or missing parts.

Essential oil bottles. Sealed and unopened only. An opened bottle cannot be returned for a change of mind.

Gift sets. Return the full set as shipped (cup or fixture, stones, oil, tray, card, and box when those were included). Partial sets are not refunded unless we sent the wrong or incomplete order.

3. What cannot be returned

  • Items requested after the 30-day window (except damaged or incorrect items reported promptly).
  • Burned candles.
  • Opened oil bottles (change of mind).
  • Items with oil applied to stones or plaster.
  • Items missing parts or original packaging when that packaging was required to inspect or resell the product.
  • Items damaged by misuse, drops, water, or heat after delivery.
  • Custom or made-to-order work, if we confirmed that in writing before shipment.

4. Damaged, defective, or wrong item

If the package arrives damaged, the item is defective, or we sent the wrong product:

  1. Email us within 7 days of delivery.
  2. Include your order number, a short description, and photos of the box, the item, and the problem.
  3. Do not throw the packaging away until we say so.

In these cases we will, at our option, send a replacement or refund the item price. We cover the return shipping when the item is damaged, defective, or incorrect. Do not return anything until we send the return address and instructions.

5. Change of mind

If you simply no longer want the item and it meets the conditions in section 2:

  • You pay the return shipping.
  • We recommend a trackable service. We are not responsible for a return that is lost before we receive it.
  • Original outbound shipping is refunded only when the whole order is returned and you had paid for shipping. It is not refunded when the order qualified for free shipping and you keep part of the order.
  • If the order reached the $55 free-shipping threshold and you return part of it so the kept items fall below $55, we may deduct the $6.99 standard shipping charge from your refund.

6. How to start a return

Email us before you ship anything.

Email: service@pegghearth.com
Subject: Return request — order #________

In the email, include:

  • Order number
  • Name on the order
  • Item(s) you want to return
  • Reason (change of mind / damaged / wrong item / other)
  • Photos, if the item is damaged or incorrect

We will reply with approval or a denial, a return address in the United States, and any prepaid label if we are paying the postage. Unauthorized returns may be refused.

7. Refunds

After the return arrives, we inspect it.

  • Approved refunds are issued to the original payment method.
  • Item price is refunded when the return is accepted.
  • Return postage is refunded only when we asked you to pay it by mistake, or when section 4 applies and you paid postage we should have covered.
  • Refunds are processed within 5–10 business days after we complete inspection. Banks and card issuers may take additional time to show the credit.

We will email you when the refund is submitted.

8. Exchanges

We do not run a separate exchange checkout. To change color or style (for example Blue to Pink), return the original item under this policy and place a new order. If we sent the wrong color or a defective item, we will send the correct one without a new payment.

9. Late, lost, or undeliverable packages

We ship to U.S. addresses only. Standard Shipping is a fixed $6.99 rate, 5 to 8 business days in transit after we hand the package to the carrier, for addresses that do not reach the free-shipping threshold. Orders of $55 or more ship free under the same transit window.

Transit time starts when the carrier scans the package, not when you place the order. Weather, peak season, and remote addresses can add time.

If tracking has not moved for 10 business days after the last scan, email service@pegghearth.com with the order number. We will open a carrier inquiry. A refund or replacement for a lost package is issued only after the carrier closes that inquiry or we confirm the package cannot be delivered.

If an address error causes the package to come back to us, we can reship after you pay any extra postage, or refund the item price minus the original shipping (and the $6.99 charge if free shipping no longer applies).

10. Contact

VADEN PEGG FV INC
124 N Main St
Zelienople, PA 16063
United States

Email: service@pegghearth.com